Cage Life Care – Return & Refund Policy

At Cage Life Care, your trust and satisfaction are at the core of everything we do. We are committed to providing high-quality products and a seamless experience for every customer. However, we understand that there may be occasions where you need to return a product.

This policy outlines the conditions under which returns are accepted and how refunds are processed.

we will get back the product that Must be unused, unopened, and in its original packaging within 7 days

🧾 Eligibility for Return

We accept returns under the following conditions:

  1. Must be unused, unopened, and in its original packaging.
  2. Must be initiated on the same working day the product is delivered.
  3. Returned in the exact condition it was received — including any outer packaging, seals, and labels.

Please note: Once a product is opened or used, it will no longer qualify for a return or refund, due to health, hygiene, and product integrity concerns.

📦 How to Initiate a Return

Contact Us Immediately
Reach out to our customer care team via phone or WhatsApp as soon as you receive your order. We are available during working hours to assist you.

Ship the Product Back
Return the item to our store address, ensuring it is safely packed to avoid damage during transit. Shipping must be arranged by the customer unless otherwise advised.

Inspection & Refund
Once we receive the returned item, our team will inspect it. If it meets our return criteria (unopened and undamaged), your refund will be processed within 5–7 business days via your original payment method or bank transfer.

💳 Refund Process

  1. Refunds are issued only after we receive and inspect the returned product.
  2. Please allow 5–7 business days after the return is approved for the amount to reflect in your account.
  3. We do not offer cash refunds for in-store purchases; instead, store credit may be provided based on the case.

⚠️ Items Not Eligible for Return

  1. Opened or used products.
  2. Products returned after the same working day of delivery.
  3. Damaged items due to mishandling after delivery.
  4. Items purchased during clearance sales or promotional offers (unless defective upon arrival).

📍 Store Address & Customer Support

Cage Life Care _ 244, 4th Floor, Jail Road, Near Osmania Hospital, Karachi City, Sindh – Pakistan

Call/WhatsApp : +92-326-0651234 | cagelifecare@gmail.com

🙌 We're Here to Help

If you have questions, concerns, or need assistance with your order, please don’t hesitate to reach out. We’re committed to resolving your issues promptly and professionally.

Thank you for choosing Cage Life Care — we value your health, your trust, and your business.